Customer Testimonials

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DealerRater Mar 1, 2021

Bought a brand new vehicle. Had a little hiccup with my old car payment coming out even though I had traded the car in but the mistake was taken care of and I’m pleased with the overall experience.

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DealerRater Feb 25, 2021

First Car buying experience through a dealership and they set the bar high! Came in to look at a Honda Civic in their used inventory, Jake was our sales rep and he was wonderful from the beginning, I never felt pressured into anything. We met the manager Peter the moment we walked in and he made a point to come say hi every time we were there. I had a few minor concerns on the vehicle which they made sure to rectify before I received the car, they were also very transparent about their costs on the vehicle and the ...

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DealerRater Feb 23, 2021

I was looking for a Mazda CX-9 and although we ended up changing our minds on the vehicle, the experience we had with Alison Linden was honestly the best car buying experience we have had so far. She was very patient with us and did not overcall or over-push us into buying something. Would definitely recommend dealing with Alison for any Mazda purchase. Even though our sale fell through due to other reasons, Freeway Mazda and Alison would definitely be our go-to person for buying a new or used Mazda.

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DealerRater Feb 17, 2021

The staff was excellent. I would highly recommend Alison as the salesperson. She was very helpful and not high pressure. She was great to work with.

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DealerRater Feb 11, 2021

I leased Mazda CX-30 from Freeway Mazda. I would recommend this dealership. Quick,easy and great customer service. Thank you for a good deal ,Tracey.

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DealerRater Feb 9, 2021

Team was super easy to work with. No BS, no hidden fees, fast turn around and true to their words. They told me what they could do and what they can't in terms of pricing. Very transparent.

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DealerRater Feb 7, 2021

Mr. Arnie is a nice and kind man. He explained everything to us and helped us to choose an appropriate car. Other staffs were friendly too.

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DealerRater Feb 2, 2021

If you want top notch customer service, Freeway Mazda is the best dealership. Peter and Allison were great to work with along with the business office. I would highly recommend this dealership to anyone looking to buy a vehicle.

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DealerRater Feb 1, 2021

I had a pleasant experience at Freeway Mazda. Tracey was awesome to deal with. She is very friendly and knowledgeable. I would recommend this dealership.

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DealerRater Jan 31, 2021

I leased Mazda CX-5 from Freeway Mazda and Tracey made sure that my buying experience goes smoothly. Freeway Mazda have good collection of all make/color of Mazda vehicle.

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DealerRater Jan 30, 2021

This is one of the best dealerships I have ever been too, just purchase our CX5 signature and the process was amazing! Will be definitely going back there again

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DealerRater Jan 26, 2021

If you're looking for a professional, honest and hassle-free, car sales person than go and see Tracey. She was amazing to work with.

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DealerRater Jan 20, 2021

Freeway Mazda was very accommodating with our needs and with what we were looking for. My mom and I were very with the service provided to us by everyone in Freeway Mazda, especially Alison. We're really happy with our new CX-3. Definitely recommend FM and Alison for your car needs!

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DealerRater Jan 2, 2021

The family grew and I needed something with more space. I traded in my 2016 Mazda3 Sport GS MT for a 2017 CX-9 GT. Arnie was great and showed us two models at the same price range. The process was almost too easy. They didn’t move much on price but they did offer much more than expected on trade-in value which helped tip me over the edge. This was my 3rd Mazda purchase from Freeway and I’ll probably continue to go back there. The service department is also excellent, I never feel like they are upselling or pulling any shenanigans ...

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DealerRater Jan 2, 2021

Freeway Mazda staff have always been very nice and easy to work with. We have enjoyed our experiences with both our Mazda CX-5 purchases.

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DealerRater Dec 24, 2020

The whole process from start to finish was pleasant. Very thorough flow of information regarding the vehicle and the financial obligations. Alison was very helpful and has touched based several times since delivery of my vehicle to ensure I'm happy with it

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DealerRater Dec 20, 2020

im very happy with my CX5 & Alison was awsome very nice & there to help a person she is awsome & no pressure on anything would deal with her again in a heart beat

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DealerRater Dec 14, 2020

I’m really happy with my CX 5, it’s everything we wanted. Our experience with Alison was great as she was pleasant and full of knowledge. We appreciated her no pressure approach.

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DealerRater Dec 9, 2020

Tracey Churchill is always a pleasure to work with. Quick and to the point, with excellent customer service. We've returned to Tracey for multiple purchases. Thanks Tracey

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DealerRater Dec 9, 2020

I’ve bought more than a few cars from Freeway Mazda, I always deal with Tracey Churchill for my new and used purchases because she knows her stuff and always works hard to get the deal done. It’s tough finding a good salesperson in the auto industry, I like the way she approaches sales, never seems like I’m being forced into the deal, no typical car sales techniques, just super honest and friendly...rare in this industry.

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DealerRater Dec 9, 2020

All Staff were very friendly, knowledgeable and patient. I had a great experience! I highly recommend Freeway Mazda for your next new or used vehicle purchase.

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DealerRater Dec 9, 2020

Tracey is an amazing salesperson! I’m always treated like a person and not an object to make a sale. The whole team works well together to make the experience great!

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DealerRater Dec 9, 2020

I dealt with Freeway Mazda recently when my daughter needed a new car. Our sales person, Tracey Churchill, was super helpful in our car search and was very patient with us as we asked a lot of questions. I would definitely recommend Tracey and Freeway Mazda to anyone looking for a car.

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DealerRater Dec 9, 2020

Best customer service. Friendly, affordable, and trustworthy. To me that meant everything.They went over every detail of the contract and explained everything to me and made sure I was comfortable with my decision. I travelled 6 hours to purchase my Mazda through them and would recommend them highly. Tracey Churchill, my sales rep was amazing.

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DealerRater Dec 9, 2020

Happy with the Mazda 3 I got from purchasing it to the service.There are top notch and would highly recommend them to anyone.I’ve sent a few people there because of the service I got !!Keep up on the great work Mazda

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DealerRater Dec 9, 2020

i was so impressed with the service that i received on my Mazda that i now take both my vehicles to Freeway for service even though one of them is a Toyota, they do an excellent job on both vehicles . i can not rate the Freeway team high enough.

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DealerRater Dec 9, 2020

Alison was wonderful to deal with. She worked to make the experience as easy as possible. We would recommend her to anyone wanting to buy a new vehicle. We love our new Mazda and would buy form there again if we were looking.

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DealerRater Dec 7, 2020

Allison was helpful, friendly and enthusiastic! I can tell she is passionate about her work and really values her customers. She helped me buy my first car, and as a new university graduate she helped me through the process immensely!

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DealerRater Dec 5, 2020

We showed up without an appointment at Freeway Mazda, with just a printout from a web listing for a used vehicle. It didn't take long before Alison Linden approached with such a warm, welcoming manner. Listening carefully to us--never pushing or presuming--Alison attended to all our questions and with her understanding of the vehicle (wasn't even a Mazda) we quickly became confident to trust her through the entire decision-making process. She kept herself available and unhurried (even though it was late in the day) and our appreciation for her only grew as we began to negotiate the details. ...

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DealerRater Dec 2, 2020

Alison helped me and my partner get a great deal on our Mazda CX-5. We had seen this particular car online, knew what we wanted, this was a very quick easy transaction. No hassle. Awesome customer service and Alison was very friendly and pleasant to deal with. Highly recommend. Drove away happy !

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DealerRater Nov 29, 2020

My husband and I were extremely pleased with the experience from the dealership staff at Freeway Mazda. Alison, Arnie and Eric are very professional and took the time with us that we needed to make this purchase of a brand new car. Our son also has had great experience with the dealership and on his recommendation we made the right decision to come in. We couldn't be more pleased with the Mazda CX 30. Thank you so much.

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DealerRater Nov 29, 2020

The dealership has great selection, and is helpful in helping find the vehicle that I want. Even if they do not have the specific vehicle in their lot, they will go out of their way to find the one that matches my interests.

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DealerRater Nov 28, 2020

Alison, eric and freeway mazda provide the best customer service I have experienced from a car dealership. Their service is very transparent, trustworthy and welcoming . Highly recommend and appreciate the hard work they do to make customer experience better.

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DealerRater Nov 27, 2020

Tommy is knowledgeable and provided me full details of vehicle. It was a remarkable experience to have purchased my new Mazda 3 from a great dealer.

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DealerRater Nov 25, 2020

I have been a Freeway Mazda customer since 2010. On Nov.17, 2020, I purchased my 4th Mazda 3, and this time I got the 2021 fully loaded AWD GT. Brand Ambassador Alison Linden made sure that my requirements are met. She was with me throughout the process; from selecting the model to the signing of all the paperworks which made the whole experience a breeze.

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DealerRater Nov 25, 2020

We purchased my son's first vehicle here from Alison. I have to say this was a very smooth experience. I have purchased vehicles from other dealerships for myself and did not receive the same level of knowledge and over and above service before. The attention to detail was impeccable. I highly, highly recommend Alison to anyone who is looking for a vehicle. You won't be disappointed.

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DealerRater Nov 25, 2020

Bought my second car at the same dealership with Tommy. He takes the time to listen and understand my needs and caters to that. Very happy with my purchase!

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DealerRater Nov 24, 2020

I recently purchased a CX5 from Freeway Mazda and can't say enough in their praise. From the moment I walked in the door I felt welcome and appreciated. Alison was very knowledgeable and friendly, making me feel at ease (buying a car can be stressful!). She explained the cars features thoroughly and patiently to me, which was so important as I was coming from an older car which did not have all the tech the new cars have. The whole experience was positive and I love my new car. Thank you to the team at Freeway Mazda.

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DealerRater Nov 23, 2020

Had a great dealership experience from start to finish. They weren’t pushy regarding upgrading to a higher model or signing up for additional services. Arnie was great in explaining and setting everything up. Would highly recommend this dealership.

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DealerRater Nov 18, 2020

Awesome customer service every time. Been a customer since 2007! Tracey and Tommy were wonderful to deal with. This is a fantastic dealership! Even the service department is great as well! I recommend Freeway Mazda to buy or service your car!!

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DealerRater Nov 10, 2020

Arnie was an amazing person, passionate, helpful I give him five stars for the service, if you have any problem with the car he’ll help you asap,

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DealerRater Nov 8, 2020

Doing business @ Freeway Mazda with Tommy & Eric is as easy as it comes, they take all of the stress that can happen out of the equation, both gentlemen were very courteous, professional & knowledgable. I would highly recommend Freeway Mazda to anybody in the market for a vehicle.

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DealerRater Nov 7, 2020

Tracey was great to deal with, very pleasant and accommodating, no pressure involved and she went out of her way to make sure I was happy with my purchase of a Mazda CX5. The service department was very helpful as well, and answered my concerns. Great dealership.

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DealerRater Nov 1, 2020

Good experience at the store....... Happy to visit this store..... The customer service of tommy li was amazing and friendly . Five star Thanks a lot

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DealerRater Oct 30, 2020

Tommy was absolutely amazing! As soon as we arrived, Tommy was the first person to greet us at the door. He was very warm and enthusiastic. He listened to what we wanted in a car and used his extensive knowledge to narrow down which car would be good for us. As a couple buying our first new car, we didn’t know very much about what we really wanted and Tommy remained patient throughout the process. We never felt like he got angry or aggressive towards us. He also made us laugh a lot and helped lighten up a process ...

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DealerRater Oct 25, 2020

Tommy and Eric made the purchase as easy as possible for me. They really went out of their way to make sure I was happy and getting what I wanted in my new car and getting a great deal as well highly recommend both of them.

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DealerRater Oct 19, 2020

I am loving my new 2010 Ford Escape.. I came from Cranbrook BC to get it Thank you so much Tracey and the rest of the dealership it was an excellent experience to deal with everyone. 😊

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DealerRater Oct 16, 2020

One of the best dealership to work with. Worked with Arnie & Brian.. both are great guys and ready to help you. Thanks Freeway Mazda for your help.

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DealerRater Oct 10, 2020

I was overwhelmed by the quality of service I received during my recent purchase at freeway Mazda. That includes Tommy II , the wonderful salesman and everyone else who helped me along the way. Leilani ,who helped set up the insurance was excellent. I could go on but I will just say you all smoothed out what could havebeen a stressful situation. I am very grateful.

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DealerRater Oct 8, 2020

Worked with Tommy Li on buying a new car and he was great. He answered all our questions whether it was in person or on the phone. He made it easy to make the decision to purchase the vehicle.

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DealerRater Sep 28, 2020

Great service!!! Made buying a used vehicle very easy. Was recommended by a friend and the customer service was excellent!! Would recommend to my friends and family.

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DealerRater Sep 22, 2020

I am from out of town by 7 hours. I recently traded in my 2007 CX-9 GT for a 2017 CX-9 Signature. I dealt with Tracey and Eric entirely by email right up to day of transaction. I was treated so professionally and with great care. I felt it was a big risk to make a deal 'online'. I couldn't be happier with the deal they gave me for my used car and the purchase of this preowned 'sparkling new' vehicle. Everything was exactly as stated. They emailed me a copy of the agreement ahead of time... So no surprises. Eric explained ...

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DealerRater Sep 20, 2020

On the recommendation of our son who bought a car at this dealership and has his cars serviced here because of the excellent service, we took his advice. We found Arnie and Allison to be very patient and understanding with us as we bought our brand new car. They provided us with excellent service explaining all the features and making sure we were completely comfortable with the car. They answered our questions directly and we found them very professional. We also would like to mention Eric who made the business purchase very enjoyable in fact contrary to the impression we ...

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DealerRater Sep 18, 2020

We could not be happier with our purchase and the service at Freeway Mazda. We worked with Arnie and he was great. He answered all of our questions whether we contacted him via phone or in person. He made the experience seamless and easy as possible. No pressure and very honest with us. Thank you, Arnie!

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DealerRater Sep 17, 2020

The salesman I worked with was Tyler Airey. He is relaxed and has a calm persona while also knowledgeable and wasn't pushy at all. Normally if they are in my face it turns me off from purchasing. In the end I left with a more expensive car simply because he worked with me, showed respect and was patient. Angela Reddy is also great in the financing department so I appreciate her knowledge and time as well

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DealerRater Sep 15, 2020

From the initial visit to discuss availability of the vehicle we preferred to the trade in discussions, all went well. The next day both my wife and I went into the dealership to negotiate price of vehicle and dealership had already anticipated this request.

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DealerRater Sep 15, 2020

Shout out to Arnie with great service and patience and our big thanks to him for helping us get a great car with no worries. The whole process was just so smooth and not stressful at all. Thanks for such great experience with Arnie and Freeway Mazda.

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DealerRater Sep 10, 2020

This dealership is outstanding when it comes to customer service and meeting with me when I went in to buy a new car. They didn't have the exact one on hand that I wanted but they found it fort me...in fact they upgraded me and gave me a great deal to boot. They weren't pushy in any way and respected my wishes as to what I wanted in a car. I am loving the new car and I thank you all at Freeway Mazda!

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DealerRater Sep 8, 2020

People here are very friendly , me a my wife were very at ease dealing with tommy which is very accommodating and helpful, we have a great experience!!

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DealerRater Sep 8, 2020

Out of all the dealerships I've been to this is the friendliest and most professional. We have purchased 3 vehicles from this location even though we lived in Burnaby. We've stayed with Mazda vehicles not only because they are awesome and fun to drive but also because of the great service and customer loyalty.

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DealerRater Sep 6, 2020

Nice guy and excellent car salesman. He help me through the whole process. understandable person I was really happy that i bought the car from him.

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DealerRater Sep 4, 2020

Buying a new car with my trade in was easy. I thank Tracey and Tommy for making it an enjoyable experience. I will recommend Freeway Mazda to friends.

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DealerRater Aug 30, 2020

Thank you Tommy for your help! I was able to upgrade my car to a 2015 Mazda3 Hatchback. Easily and quickly processed with great professionalism!

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DealerRater Aug 29, 2020

Took the time to understand the type of car I was looking for. Understood my price point and tried to work within my budget. Great dealership!

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DealerRater Aug 18, 2020

Going to a car dealership can be a stressful thing. But I recently purchased a new car at Freeway Mazda, and I had a good experience. They were friendly and helpful and got me a great deal on my car, which I really appreciate. Thank you to Tracey, Trevor and Eric for all of your help. I am loving my new car, and having a good experience while purchasing my car at the dealership, helps me to enjoy the car even more. Thanks again. I will definitely recommend Freeway Mazda to my friends.

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DealerRater Aug 18, 2020

Great service! Made the whole process smooth and easygoing. It was our first car and after visiting various dealerships we felt more comfortable with Arnie Reiss as he was not pushy and listened to every question we had.

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DealerRater Aug 18, 2020

Very friendly and professional sale staff. Recently bought a new Mazda CX-5 2020 GT Turbo. Have been treated as a customer before did any purchase. Test drive was planned how requested, got answered all my questions by Arnie. Got a fair price on my trade in Mazda 3 2015.

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DealerRater Jul 29, 2020

Alison Linden and the WHOLE TEAM @ Freeway Mazda were just great. They are courteous, team oriented and made me feel like they care - from start to finish to financing --- and they do care! If you want a nice car, nice service, nice overall experience, please visit Freeway Mazda in Surrey. I love my CX-9 and will recommend this Mazda dealership without hesitation. Thanks Freeway Mazda! R de Lima

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DealerRater Jul 29, 2020

All the staff I dealt with at Freeway Mazda this time around were lovely. I had been through a tragic experience just before finalizing the purchase of my new CX5, and everyone was so empathetic and considerate during this trying time.

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DealerRater Jul 28, 2020

Excellent service! Able to turn a tough situation into an unforgetable car experience. Special thanks to Tracy, Angela and Allison for taking care of my parents brand new CX-9 purchase.

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DealerRater Jul 23, 2020

This is our fifth Mazda vehicle in a row, and the entire Mazda experience was awesome again. When I went on a search for a 2020 Miata, Tracey Churchill at Freeway Mazda had one and did everything she could to put me in it. She's an outstanding asset to the Mazda organization.

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DealerRater Jul 8, 2020

I purchased my first car at Freeway Mazda. Before delivery of the vehicle, Tracey Churchill did an amazing job of keeping me updated on ETA, providing insurance contacts, and other information. She was easy to contact and always returned my calls or e-mails in a timely fashion. When I arrived at the dealership to pick-up my new car, Tracey was more than welcoming, introduced me to other staff at the dealership, and put noticeable effort into making this a very memorable experience. Tracey went above and beyond through the entire process. She showed me what I needed to know about ...

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DealerRater Jul 7, 2020

It was a great experience going to this dealership, the people are so accommodating , friendly and easy to talked to. I will surely recommend them to my friends and family. Thank you Mazda Freeway.

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DealerRater Jun 30, 2020

Freeway Mazda offer very great service from sales to maintaining your car, the entire process goes by very swiftly, everything is delivered as promised with no issues, they make you feel that your presence and business is appreciated.

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DealerRater Jun 20, 2020

We felt very welcome from the moment we walked in. Our Salesperson met and greeted us, and made us feel safe and valued. From the test drive, through financing, and then vehicle insurance, it was the experience I expected from this dealership, and they delivered!

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DealerRater Jun 18, 2020

I bought a used car as a family vehicle. Tracey was great to work with. She was helpful, patient and very professional. She followed up after the first visit which was appreciated. No problems or issues with the sales or pickup process. Based on this purchase I can highly recommend the dealership.

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DealerRater Jun 12, 2020

Had a great experience with Tommy as he answered all my questions and helped me choose the car that I was looking for. I definitely recommend this dealership.

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DealerRater Jun 10, 2020

Stunning customer service, best place to get a new vehicle. I opted for a finance option since the CX5 was my dream car. Tracey dealt very quickly with her boss to get me a good discounted price so I got nothing to complain about 🙂

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DealerRater Jun 8, 2020

Found the exact car I wanted didn't try to persuade me into anything else . Respected my research and decision. THANK YOU GUYS. I LOVE MY CAR

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DealerRater Jun 6, 2020

Excellent! I just bought my Mazda3 a week a go and I'm very satisfied with the outcome. Tracey even offer me to deliver the car in my home if the transaction won't settle within the day. But I'm surprised! I got my new car within few hours. Thank you! Your service and accommodation is highly appreciated.

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DealerRater Jun 6, 2020

Staff are helpful and very accommodating when looking for a car. I'm satisfied with the good deals and the rates that they have offered to me.

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DealerRater Jun 6, 2020

No pressure service. We felt very comfortable working with Tracey to get into a vehicle that serves our family well. She genuinely cared about our needs over just getting a deal done in rapid fashion. We bought our first Mazda from Freeway in 2010 and are pleased to have done business again.

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DealerRater May 30, 2020

Very good, happy to trade in my cx3 for my forever suv; cx5. Would recommend all my friends and family to go for a test drive

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DealerRater May 21, 2020

I bought my 2012 Mazdaspeed from this dealership and they have been servicing my car since new. I've had an excellent experience with both the sales team as well as the service team. Any issues that come up with service has always been dealt with in a quick manner and I have always been satisfied with the outcome. I would definitely buy another car from them and would not hesitate to bring it to them for servicing.

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DealerRater May 20, 2020

My first purchase of a brand new vehicle couldn't have been made easier. Very professional and comfortable atmosphere. I felt I understood exactly what I was getting in to.

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DealerRater May 15, 2020

Great experience in getting the vehicle I wanted plus they really understood my requirements! I highly recommend Freeway Mazda where they will give the best price !

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DealerRater Apr 30, 2020

Considering the covid19 crisis was upon us when I made made my purchase of the 2019 CX9 the staff handled everything professionally. The new vehicle had many features that my 2002 Malibu didn’t the staff spent lots of time showing me how ever option worked from heated seats to sunroof to Apple car play

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DealerRater Apr 23, 2020

Tracey treated me with outstanding customer service and was very helpful, she understood my background and helped me accordingly. Thank you for the outstanding service. I highly recommend this place to everyone.

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DealerRater Apr 9, 2020

Marjie n Gina, thanks to a wonderful service of Jake, his an excellent salesman, I truly recommend him to any of my friend who’s planning to buy a car in future.

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DealerRater Mar 21, 2020

My experience at Freeway Mazda was amazing! Everyone was helpful and extremely professional. I’m thankful for Tracy and the finance team who made my experience memorable. I had a problem in my credit and the Eric from the finance department helped me solve it in less than 24 hours! I highly recommend working with them.

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DealerRater Mar 20, 2020

Tracey Churchill was wonderful to deal with when I purchased my CX30! She was very patient with me and was able to answer the numerous questions I asked! She was awesome!

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DealerRater Mar 18, 2020

Excellent experience purchasing my new CX9. This is the second vehicle I have purchased from this dealership and would go back in a heartbeat. Thank you Tommy for making the experience hassle free.

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DealerRater Mar 12, 2020

Great service, not pushy, and very informative. Brand manager and ambassadors are pleasure to deal with. Service ambassador and business manager are very knowledgeable. Highly recommend.

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DealerRater Mar 7, 2020

Everyone is very professional and knowledgable and made my buying experience awesome. Especially Tracy made process very easy and explained everything in a very professional way.

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DealerRater Feb 27, 2020

very helpful and professional im am very happy that l got my car from this dealership they give me good service easy to reach if i have a question highly recommended thaks

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DealerRater Feb 27, 2020

Jake was extremely nice and patient with me through out the entire process from car viewing to purchase confirmation. Eric and others were also extremely nice and patient through out the entire purchasing process. I have nothing to complain about and overall, my experience was pleasant.

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DealerRater Feb 19, 2020

I had the recent pleasure of buying a new Mazda CX 5 from Freeway Mazda. I was treated very well and made comfortable dealing with Tommy Li and Jim Vines. They made the car buying experience a very easy and relaxing transaction.

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DealerRater Feb 12, 2020

All of them are great people salesman the finance department (angela and Eric very great people ) it’s a great place to get you’re car

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DealerRater Feb 10, 2020

We been customers of Freeway Mazda since 2005. Tommy Li in the sales department is very knowledgeable and helpful when purchasing a new vehicle. Darren in the service department is always willing to provide great advice during the last 15 years that we have had our vehicles serviced at Freeway Mazda. Thanks Again David Knoblauch

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DealerRater Jan 30, 2020

Thank you to Tracey and the rest of the Team there for your support in making sure our needs were met. Everyone was friendly, knowledgeable and eager to help.

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