Customer Testimonials
This is my second vehicle I have purchased from freeway Mazda very pleased with way I have been treated from the sales staff as well as the service department.
Ryan Bai is excellent to work with and he is always honest. Even thought I did not end up getting a vehicle from him due to my budget, I will definitely work with Ryan Bai in the future.
The employees at Freeway Mazda consistently go above and beyond to make sure their clients are happy and taken care of. They truly make you feel like you are apart of the “family!”
Great service, polite staff, looks after customers well. Make suggestions to ensure all your options are known.
Great experience from start to finish. The whole sales process was very smooth and all the staff were really enthusiastic. It was a pleasure dealing with Tommy!
Great process from start to finish. Terry got everything done in a timely manner and when I asked for a certain deal, they were able to do it with no back and forth.
Great experience with the dealership, I would recommend them to anyone wanting to buy a car.
Dealing with the team at Freeway Mazda service is always a great experience. Every visit, whether it's Darren, Noah, or Bryan assisting me, I receive a warm welcome and excellent care. I can confidently say that I, along with my car, are in capable hands. While Bryan is my usual go-to guy, my most recent service had me working with Noah, who, as always, was swift, efficient, and took the time to explain everything thoroughly. Noah kept me informed about the status of my vehicle and provided an estimated completion time with regular phone updates. While I understand that ...
Good experience at the store. Peter the manager was helpful and accommodating. Great car CX5
We enjoyed a very excellent service in Freeway Mazda. We will recommend our friends to visit this store.
Great customer service at dealership , great people working at this place with great product availability
It’s always a pleasure to deal with Freeway Mazda. Having purchased with them since 2020 on two different cars, I always felt satisfied with their service and impressed by their standards in customer nurturing.
The staff at Freeway Mazda have been nothing but amazing to my wife and I. We initially purchased a vehicle from them in 2021 which was unfortunately totaled. I contacted them again about possibly purchasing another vehicle some time after my accident and they were nothing but helpful and patient from start to finish. Due to my injuries, the process of looking for a replacement car was long and drawn out but I seemed to keep going back to this dealership because of how they handled their business. I want to give special shoutouts to Fui, Eric, Tracey and most especially ...
Everyone at Freeway Mazda are very friendly and accommodating. Arnie and Peter are very experienced and able to provide the best customer service.
Very good experience, highly recommended! We finally got our lovely Mazda3, Ryan and Peter are very nice and helpful, we are so happy to work with them.
Thank you so much freeway Mazda for accommodating us and for the excellent customer service you have provided. The team worked me through smoothly getting a brand new vehicle. Mazda cx-5 was an great choice of car for me.
Very accommodating salesman and manager. Customer centric service approach. Overall very well rounded experience at Freeway Mazda.
Thank you to Tommy and the team. We enjoyed the excellent customer service. I recommend them
Everyone was genuine and real about what's wrong with the cars and better vehicle for me that will help me in the near future, appreciate it alot
Freeway Mazda and the team there made my first time buying a new car one to remember for all the right reasons. Everyone was happy to answer any questions, we’re very informative and overall great people. Very satisfied with the experience!
The Staff are very accommodating specially Dave Meyerink and Arnie Riess. They are all friendly
Such an easy going experience and one that was conscious of people’s time and needs. Peter was so friendly and able to explain the differences needed to make an informed decision. The process overall was quick and the experience was professional and pleasant with no pressure.. I would recommend him to everyone. Thank you for everything! Truly amazing
Great, helpful and very accommodating staff! They do everything they can to help you. Been going there for years.
We love the service at Freeway Mazda. Everyone is friendly and always helpful. We've never seen a grumpy employee here since 2006 when we bought our first Mazda! We still came to Freeway for our scheduled servicing even when we moved to Burnaby for several years.
Very profession and customer oriented-service by all the freeway Mazda's staff. Will be coming back again for further purchases.
Very professional very friendly very accomodating and very clear giving out information about the car.
I had a great experience at Freeway Mazda from the beginning to the end. They were very helpful and willing to answer all my questions. I ordered a car from Japan and it took exactly 6 months like they said it would! Thank you!
Dealer was very nice and kind. He explained every detail of the car and the contract very carefully.
Amazing service! Quick to respond and easy to speak with. They made sure we found the car we wanted.
I can't say enough good things about Freeway Mazda. My wife and I took a Honda CRV for a test drive a couple of weeks ago, everything seemed great and we purchased it for an amazing price, (at least $2000 less than other dealers). After we got the car home we decided to go for a drive. Soon after pulling out of the driveway I did a U-turn, the car started shaking and the wheels felt like they were rubbing against something. I did a U-turn in the opposite direction and the same thing happened. We took the car back ...
They are very nice to customer They did a really good job. And they provided a good server to customer
They very accommodating and friendly person. They smile at you and help you to the best they can.
Staff were friendly and transparent. No additional charges are levied. Car was delivered in time.
The staff are friendly and make you feel at home. We return to Freeway Mazda over and over again for our vehicle needs 😁.
Bought our first Mazda CX 5 back in 2013 from Freeway Mazda and a dealt with Tommy and was very happy the way we where treated, the car we purchased back then never gave us a problem, the only thing we had to do was general maintance So this year we decided to buy another Mazda CX 5 and like before everybody went out of there way to make sure we where happy with there service. Definitely a 5 star business
Everyone at this dealership was very professional and extremely helpful. I highly recommend all of them
All of them are very supportive and transparent regarding the product and charges. And. all of them are polite and energetic to listen to requirements and the whole process from starting to end is so fast and responsive. I highly recommend Freeway Mazda.
They are extremely efficient and professional. They also made us feel like part of the Mazda family, even from the first time meeting them! We loved our experience here
I have bought many cars over the years at various dealerships, but never have I received such excellent service as I did at Freeway Mazda! From the moment I stepped foot in and until the moment I left I was treated with respect, integrity and honesty at all levels. Terry Cai was very knowledgable about the products and answered every question I had. The manager Peter was great to deal with as was Eric in the finance office. No time did I ever feel rushed or pressured into any decision. It was awesome to find a place that still holds ...
Tracey was very helpful, responsive and got us the best deal out there, but we ended up bying a vehicle elsewhere because they had them in stock.
Warm and patient service, professional and timely answer to my question, an excellent sales team.
Been with dealership for 7 years. Manager is very polite and professional as well as all the sales associates. The service centre staff offers great service with above and beyond professionaliam.
amazing staffs, great training and opportunities! I am very grateful to be apart of the team.
I had an amazing experience with Peter and Tracy. Both were wonderful to work with. Really happy I went with them.
Outstanding service. Warm smile on everyone’s faces shows just how much they like their job. 100% would recommend
Very good experience with Ryan. Car is nice and the service is also excellent. Love it.
The staff at Freeway Mazda made our MX-30 EV buying experience totally electrifying! Shout out to Terry Cai, Ryan Bai, Peter Herbert and Eric Tham. Thank you for the best car dealer experience our family has ever had! I highly recommend Freeway Mazda for an exceptional vehicle purchasing experience.
I really like working a deal with them! They are so patient and they will really help you with whatever you need! Keep it up!
This must be the best Mazda dealership in BC this is the 4th Mazda I bought in the past 10 years. Good people great service.
Felt at home. No pressure just a very great experience overall. Highly recommend to anyone looking to purchase a new car.
Was very impressed with the service during and after purchasing my vehicle. Keep up the good work and will definitely recommend Freeway Mazda to friends and family.
All of the staff members are all so kind, friendly, and helpful! They were very understanding and helpful with every step of the way!
Exceptional service from start to end. Always attentive, answering all our questions, and going the extra mile to ensure we were happy. Their professionalism made the purchase a breeze!
This was probably the easiest car purchase I’ve had. The staff were so helpful, organized and friendly. Not once did I feel pressured to buy, and they were willing and available to answer all my questions. Will definitely buy another Mazda from Freeway Mazda!!
Incredible Staff, very accommodating to our schedule. Every staff member we talked to was professional and beyond kind. I was never pushed to make a purchase or accept a coverage package that I didn't initially want. Would highly recommend this dealership to anyone looking for a car, especially a Mazda.
Professional, trustworthy, personable, clean and comfortable dealership. Best experience I’ve had at any dealership
They didn't push me and were calm and relaxed about everything it was very pleasant
Excellent service and the staff were always warm and friendly. I got constant updates on the status of the order which is always nice
All team members of Freeway Mazda were very friendly! The General Manager, Peter, was great to deal with and even threw in winter tires when I purchased my car.
Customer service was excellent, very well explained about all the features of car and warranty
Great staff and sales ambassador. Second time buying from them. Great experience. Service my vehicle here.
Everyone is professional, polite, and ready to help with any inquiry any day of the week. Special thanks to Arnie, Peter, and Fui for being helpful with a great sense of humor. Good teamwork!
Everyone is very friendly to us and explained very clearly with my native language. Help me get the car fast. Thank you a lot.
Good service in helping me purchase a new vehicle. A straightforward process all around, thanks.
Everyone is very knowledgble. Explained everything I needed to know. They are very professional. Gave me good deal hehe
We are pleased about our purchase of our car at Freeway Mazda. Peter Herbert was very accommodating, honest on prices. Also Vivek was very nice.
It's the first time we ran across an honest dealer, Peter is quite straight forward and reasonable gentleman. Should we also mention Tracey, Eric Tham and Vivek , quite a great team you have there.
Love the way Fred and I were treated regarding our CX9. Thanks to Darren for the explanation. Were very happy with reception to getting our insurance for our brand new CX5. We love our Signature Turbo, the fact that it is red, even more so, the interior is tops. The vehicle is a learning curve, a lot of computerized features that were not present in our 2010 CX9. Thank you to Peter Herbert and Tommy Li for your professionalism. Thank you to Eric in the smooth transition with all aspects of the purchase of the CX5. This has been an exciting ...
Great customer service? Honest… transparent…, very helpful in making decisions. Not shady like some other dealerships in Surrey….
This is my first dealer in surrey, they provided good service and you can trust it.
I’ve been a frequent customer of Freeway Mazda and they always make the process very easy and go the extra distance to make sure everything goes smoothly. I’m happy to be a client here and will always recommend them.
Pleased with the overall experience. Friendly and knowledgeable staff all throughout the process. Will gladly recommend to others.
Excellent Service！ All the staff are very nice，and have the patient to explain all the thing to you.
I’ve purchased many cars over the years and recently. I would definitely recommend Freeway Mazda Surrey to a family and friends. For sure I will go back here again because of the excellent customer service… Good job to all of you!
I had a great experience with this dealership! They were helpful, patient, and answered all of my questions. Would definitely recommend!
The stuff is always willing to answer all my questions, regardless if I intend to purchase a car or not. I also find their deals fair!
This was the second car I have bought from Freeway Mazda , the staff are friendly and polite. They went the extra distance to help me make my purchase.....THANK YOU for everything.
Easy to deal, very professional and very accommodating. They always give me an update and very honest on prices. I've been to other Mazda dealership ( where I bought my previous vehicles ) I can say that Freeway Mazda hands down is the best out there.
They were very easy to deal with and professional in the entire process of my vehicle purchase.
Freeway Mazda has been a wonderful experience for purchasing my vehicle, the minute I stepped in there I was welcomed by a warm and professional atmosphere, all my questions were answered and they took the time to make me feel comfortable, everything was upfront, the care they took to make sure I was totally happy, this location should be commended for putting the client first.
great service and very happy with our new mazda! gave us time to decide and no pressure!
I have been dealing with Freeway for the past six years or more and have always been impressed with the care given by all staff that I have dealt with!
Everyone is very accommodating, pleasant, and helpful. They listen to whatever requests you need and i love that there’s transparency.
Freeway Mazda provided a completely professional car buying experience. Their response as a Staff was quick and very helpful. We are very pleased with the product and the process.
Very professional and welcoming team at this dealership. Made sure I had all my questions answered before the delivery of my vehicle
I purchased a new car from freeway Mazda and I would like to say that my experience was top notch! Thank you to Peter and Tracy I would 100% recommend anyone that is in the market to buy a car to go check out freeway Mazda ! And thank you Viveck for showing us the car functions !
Thank you so much Dave and Peter along with Tai and Ryan. It was such a wonderful experience dealing with you guys. I am still going to come to you for my next vehicle, things didn’t work out this time but you have taken such good care of me which shows your customer service experience. I wish you guys with great success and triple the sales this year. Looking forward to coming to you guys again.
We bought a 2023 CX5 GT from Freeway Mazda. The friendly customer service we received during the purchase of our car was exceptional. We want to send a huge thanks to Peter Herbert, Erik Tham, and Shaheer Fazil for all of their exceptional customer service and care, and going above and beyond to make our purchase such a wonderful experience. This dealership and all the staff are top notch! We absolutely love our car!
Staff is very helpful and accommodating from management to sales and service department. Highly recommend!
Very professional and friendly! They are taking care of customer and answering all questions with no rush. Highly recommended this dealership!
I would never go to another dealership! When it’s said, “Welcome to the Freeway Mazda Family” They mean it. From sales to service, the team is there for their consumer. Thank you for your continued excellence in the industry.
From top to bottom this dealership will make you feel welcome and well taken care of. Very professional. Will definitely refer to friends and colleagues.
Excellent service from everyone at Freeway Mazda! Everyone is extremely respectful! I will continue to deal with Freeway Mazda!
With my recent purchase, Mazda Freeway once again delivered amazing customer service. I'm a returning Mazda Freeway customer in less than a year, and I'm very pleased with the deal I got. Special thanks to Peter Herbert , Tracey Churchill, and Eric Tham for the smooth process.
Every single contact and associate at this dealership was extremely professional, warm, and kept me updated throughout the entire waiting period. I was extremely happy with my experience and the communication which I received. Thank you for taking such great care of me as a customer.
I had a great experience buying my new CX-5 at Freeway Mazda. The staff was very helpful while placing an order for my car as well as delivery.
buying a car at freeway Mazda is simple and stress free great staff this is our second car purchase in just over a year thanks Tracey. Peter. Eric. and Shaheer
