Customer Testimonials

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DealerRater Jan 18, 2024

Everyone was kind and it always felt like I was talking with friends - very comfortable. I have purchased my last 2 new cars from here and have every intention of buying the next one from here too.

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DealerRater Jan 15, 2024

I recently got a new cx-5. Good service compared to others. As a new driver, would definitely recommend. 10/10

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DealerRater Jan 9, 2024

Tracey is simply the best! I highly recommend her to all my friends and family.

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DealerRater Jan 5, 2024

When I decided to buy a new car my first choice is not Mazda actually but after I visited my first choice brand the sales was not that professional so I visited Mazda after. The sales here is so nice and professional I put my order immediately. Thanks Terry and the whole team!

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DealerRater Jan 3, 2024

Surprised with the efforts to cater to our needs. Gotbour car within 3 days despite the Christmas holidays.

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DealerRater Jan 1, 2024

Freeway Mazda was great in helping me with the purchase of a 2024 CX-5. They didn't have my car model in stock so was clear about expectations about when it would be shipped in and had upfront and candid discussions about pricing for both trade in and new sale price. I'd recommend this dealer to others.

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DealerRater Dec 16, 2023

I recently had the pleasure of purchasing a vehicle from Mazda Freeway in Surrey, and I must say that my experience was nothing short of outstanding. The professionalism, knowledge, and genuine care exhibited by the entire team made me fully satisfied. Seamless process from start to finish. Loving my new Mazda – highly recommend!

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DealerRater Dec 13, 2023

Good service. Kind people helping with each part of the process. Felt informed and settled by the time I drove off the lot.

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DealerRater Dec 10, 2023

This is the best experience I’ve had buying a car, fair, easy, fast and nothing but professional. Thank you Tracy and Peter!!

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DealerRater Dec 9, 2023

Our experience from when we first walked in was excellent. All the people we worked with very professional and excellent at their jobs.

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DealerRater Dec 8, 2023

Recommended! I had a great purchasing experience with Freeway Mazda. My sales person Ryan Bai is awesome and I highly recommend him. He has gone above and beyond to help me find my ideal car, he followed up with me consistently and never hesitated to answer my questions. The sales manager Peter is also very nice and polite. Thank you Peter for keep updating the vehicle’s status with me until I got it. Thank you again Peter and Ryan, I will definitely recommend Freeway Mazda to my friends!

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DealerRater Dec 7, 2023

The best sales managers and best staff specially Dave and Peter and Tommy Lee ,so nice

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DealerRater Dec 6, 2023

Very good Consulting. I was very well advised. The stuff is really friendl. The ambience is nice, I am happy with Freeway Mazda.

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DealerRater Dec 4, 2023

I've been getting my car serviced at Freeway Mazda for the past 10 years. Darren is the most trustworthy, helpful and attentive service rep. When it came time to purchase my next Mazda, the sales team provided excellent service. Everyone was friendly, professional and so easy to work with. Peter, the General Sales Manager, went above and beyond to ensure my needs were met. That was my best car buying experience.

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DealerRater Dec 3, 2023

The whole buying process is good. Freeway Mazda was able to stand out from the other five car brands and dealers that I did my test drive and won my business. Honesty, integrity and service quality are my evaluation criterion and Freeway Mazda won in every category. Congratulation ! Freeway Mazda - keep on with your good work and I look forward to use your service for many years to come.

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DealerRater Dec 3, 2023

Very simple, strait-forward and easy to deal with everyone at Freeway. All staff were a complete pleasure to deal with. Details of our transactions were explained and put to us in a ways easy to understand and follow. We were completely satisfied with our dealing with Freeway Mazda and recommend it to all. Thank you Freeway Mazda.

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DealerRater Nov 28, 2023

This is my second vehicle I have purchased from freeway Mazda very pleased with way I have been treated from the sales staff as well as the service department.

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DealerRater Nov 27, 2023

Ryan Bai is excellent to work with and he is always honest. Even thought I did not end up getting a vehicle from him due to my budget, I will definitely work with Ryan Bai in the future.

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DealerRater Nov 27, 2023

The employees at Freeway Mazda consistently go above and beyond to make sure their clients are happy and taken care of. They truly make you feel like you are apart of the “family!”

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DealerRater Nov 27, 2023

Great service, polite staff, looks after customers well. Make suggestions to ensure all your options are known.

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DealerRater Nov 25, 2023

Great experience from start to finish. The whole sales process was very smooth and all the staff were really enthusiastic. It was a pleasure dealing with Tommy!

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DealerRater Nov 23, 2023

Great process from start to finish. Terry got everything done in a timely manner and when I asked for a certain deal, they were able to do it with no back and forth.

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DealerRater Nov 17, 2023

Great experience with the dealership, I would recommend them to anyone wanting to buy a car.

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DealerRater Nov 16, 2023

Dealing with the team at Freeway Mazda service is always a great experience. Every visit, whether it's Darren, Noah, or Bryan assisting me, I receive a warm welcome and excellent care. I can confidently say that I, along with my car, are in capable hands. While Bryan is my usual go-to guy, my most recent service had me working with Noah, who, as always, was swift, efficient, and took the time to explain everything thoroughly. Noah kept me informed about the status of my vehicle and provided an estimated completion time with regular phone updates. While I understand that ...

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DealerRater Nov 10, 2023

Good experience at the store. Peter the manager was helpful and accommodating. Great car CX5

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DealerRater Nov 9, 2023

We enjoyed a very excellent service in Freeway Mazda. We will recommend our friends to visit this store.

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DealerRater Nov 8, 2023

Great customer service at dealership , great people working at this place with great product availability

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DealerRater Nov 4, 2023

It’s always a pleasure to deal with Freeway Mazda. Having purchased with them since 2020 on two different cars, I always felt satisfied with their service and impressed by their standards in customer nurturing.

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DealerRater Nov 1, 2023

The staff at Freeway Mazda have been nothing but amazing to my wife and I. We initially purchased a vehicle from them in 2021 which was unfortunately totaled. I contacted them again about possibly purchasing another vehicle some time after my accident and they were nothing but helpful and patient from start to finish. Due to my injuries, the process of looking for a replacement car was long and drawn out but I seemed to keep going back to this dealership because of how they handled their business. I want to give special shoutouts to Fui, Eric, Tracey and most especially ...

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DealerRater Nov 1, 2023

Everyone at Freeway Mazda are very friendly and accommodating. Arnie and Peter are very experienced and able to provide the best customer service.

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DealerRater Oct 29, 2023

Very good experience, highly recommended! We finally got our lovely Mazda3, Ryan and Peter are very nice and helpful, we are so happy to work with them.

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DealerRater Oct 28, 2023

Thank you so much freeway Mazda for accommodating us and for the excellent customer service you have provided. The team worked me through smoothly getting a brand new vehicle. Mazda cx-5 was an great choice of car for me.

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DealerRater Oct 28, 2023

Very accommodating salesman and manager. Customer centric service approach. Overall very well rounded experience at Freeway Mazda.

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DealerRater Oct 26, 2023

Thank you to Tommy and the team. We enjoyed the excellent customer service. I recommend them

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DealerRater Oct 20, 2023

Everyone was genuine and real about what's wrong with the cars and better vehicle for me that will help me in the near future, appreciate it alot

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DealerRater Oct 13, 2023

Freeway Mazda and the team there made my first time buying a new car one to remember for all the right reasons. Everyone was happy to answer any questions, we’re very informative and overall great people. Very satisfied with the experience!

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DealerRater Oct 12, 2023

The Staff are very accommodating specially Dave Meyerink and Arnie Riess. They are all friendly

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DealerRater Oct 11, 2023

Such an easy going experience and one that was conscious of people’s time and needs. Peter was so friendly and able to explain the differences needed to make an informed decision. The process overall was quick and the experience was professional and pleasant with no pressure.. I would recommend him to everyone. Thank you for everything! Truly amazing

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DealerRater Oct 8, 2023

Great, helpful and very accommodating staff! They do everything they can to help you. Been going there for years.

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DealerRater Oct 7, 2023

We love the service at Freeway Mazda. Everyone is friendly and always helpful. We've never seen a grumpy employee here since 2006 when we bought our first Mazda! We still came to Freeway for our scheduled servicing even when we moved to Burnaby for several years.

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DealerRater Oct 7, 2023

Very profession and customer oriented-service by all the freeway Mazda's staff. Will be coming back again for further purchases.

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DealerRater Oct 7, 2023

Very professional very friendly very accomodating and very clear giving out information about the car.

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DealerRater Oct 6, 2023

I had a great experience at Freeway Mazda from the beginning to the end. They were very helpful and willing to answer all my questions. I ordered a car from Japan and it took exactly 6 months like they said it would! Thank you!

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DealerRater Oct 6, 2023

Dealer was very nice and kind. He explained every detail of the car and the contract very carefully.

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DealerRater Oct 4, 2023

Amazing service! Quick to respond and easy to speak with. They made sure we found the car we wanted.

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DealerRater Oct 2, 2023

I can't say enough good things about Freeway Mazda. My wife and I took a Honda CRV for a test drive a couple of weeks ago, everything seemed great and we purchased it for an amazing price, (at least $2000 less than other dealers). After we got the car home we decided to go for a drive. Soon after pulling out of the driveway I did a U-turn, the car started shaking and the wheels felt like they were rubbing against something. I did a U-turn in the opposite direction and the same thing happened. We took the car back ...

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DealerRater Oct 2, 2023

They are very nice to customer They did a really good job. And they provided a good server to customer

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DealerRater Oct 2, 2023

They very accommodating and friendly person. They smile at you and help you to the best they can.

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DealerRater Oct 1, 2023

Staff were friendly and transparent. No additional charges are levied. Car was delivered in time.

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DealerRater Sep 27, 2023

The staff are friendly and make you feel at home. We return to Freeway Mazda over and over again for our vehicle needs 😁.

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DealerRater Sep 27, 2023

Bought our first Mazda CX 5 back in 2013 from Freeway Mazda and a dealt with Tommy and was very happy the way we where treated, the car we purchased back then never gave us a problem, the only thing we had to do was general maintance So this year we decided to buy another Mazda CX 5 and like before everybody went out of there way to make sure we where happy with there service. Definitely a 5 star business

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DealerRater Sep 27, 2023

Everyone at this dealership was very professional and extremely helpful. I highly recommend all of them

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DealerRater Sep 27, 2023

All of them are very supportive and transparent regarding the product and charges. And. all of them are polite and energetic to listen to requirements and the whole process from starting to end is so fast and responsive. I highly recommend Freeway Mazda.

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DealerRater Sep 17, 2023

They are extremely efficient and professional. They also made us feel like part of the Mazda family, even from the first time meeting them! We loved our experience here

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DealerRater Sep 15, 2023

I have bought many cars over the years at various dealerships, but never have I received such excellent service as I did at Freeway Mazda! From the moment I stepped foot in and until the moment I left I was treated with respect, integrity and honesty at all levels. Terry Cai was very knowledgable about the products and answered every question I had. The manager Peter was great to deal with as was Eric in the finance office. No time did I ever feel rushed or pressured into any decision. It was awesome to find a place that still holds ...

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DealerRater Sep 14, 2023

Tracey was very helpful, responsive and got us the best deal out there, but we ended up bying a vehicle elsewhere because they had them in stock.

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DealerRater Sep 14, 2023

Warm and patient service, professional and timely answer to my question, an excellent sales team.

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DealerRater Sep 11, 2023

Been with dealership for 7 years. Manager is very polite and professional as well as all the sales associates. The service centre staff offers great service with above and beyond professionaliam.

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DealerRater Sep 7, 2023

amazing staffs, great training and opportunities! I am very grateful to be apart of the team.

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DealerRater Sep 6, 2023

I had an amazing experience with Peter and Tracy. Both were wonderful to work with. Really happy I went with them.

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DealerRater Sep 3, 2023

Outstanding service. Warm smile on everyone’s faces shows just how much they like their job. 100% would recommend

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DealerRater Sep 2, 2023

Very good experience with Ryan. Car is nice and the service is also excellent. Love it.

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DealerRater Sep 2, 2023

The staff at Freeway Mazda made our MX-30 EV buying experience totally electrifying! Shout out to Terry Cai, Ryan Bai, Peter Herbert and Eric Tham. Thank you for the best car dealer experience our family has ever had! I highly recommend Freeway Mazda for an exceptional vehicle purchasing experience.

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DealerRater Sep 2, 2023

I really like working a deal with them! They are so patient and they will really help you with whatever you need! Keep it up!

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DealerRater Sep 2, 2023

This must be the best Mazda dealership in BC this is the 4th Mazda I bought in the past 10 years. Good people great service.

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DealerRater Sep 2, 2023

Felt at home. No pressure just a very great experience overall. Highly recommend to anyone looking to purchase a new car.

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DealerRater Aug 31, 2023

Was very impressed with the service during and after purchasing my vehicle. Keep up the good work and will definitely recommend Freeway Mazda to friends and family.

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DealerRater Aug 29, 2023

All of the staff members are all so kind, friendly, and helpful! They were very understanding and helpful with every step of the way!

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DealerRater Aug 29, 2023

Exceptional service from start to end. Always attentive, answering all our questions, and going the extra mile to ensure we were happy. Their professionalism made the purchase a breeze!

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DealerRater Aug 28, 2023

This was probably the easiest car purchase I’ve had. The staff were so helpful, organized and friendly. Not once did I feel pressured to buy, and they were willing and available to answer all my questions. Will definitely buy another Mazda from Freeway Mazda!!

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DealerRater Aug 27, 2023

Incredible Staff, very accommodating to our schedule. Every staff member we talked to was professional and beyond kind. I was never pushed to make a purchase or accept a coverage package that I didn't initially want. Would highly recommend this dealership to anyone looking for a car, especially a Mazda.

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DealerRater Aug 27, 2023

Professional, trustworthy, personable, clean and comfortable dealership. Best experience I’ve had at any dealership

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DealerRater Aug 22, 2023

They didn't push me and were calm and relaxed about everything it was very pleasant

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DealerRater Aug 22, 2023

Excellent service and the staff were always warm and friendly. I got constant updates on the status of the order which is always nice

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DealerRater Aug 21, 2023

All team members of Freeway Mazda were very friendly! The General Manager, Peter, was great to deal with and even threw in winter tires when I purchased my car.

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DealerRater Aug 18, 2023

Customer service was excellent, very well explained about all the features of car and warranty

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DealerRater Aug 17, 2023

Great staff and sales ambassador. Second time buying from them. Great experience. Service my vehicle here.

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DealerRater Aug 16, 2023

Everyone is professional, polite, and ready to help with any inquiry any day of the week. Special thanks to Arnie, Peter, and Fui for being helpful with a great sense of humor. Good teamwork!

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DealerRater Aug 13, 2023

Everyone is very friendly to us and explained very clearly with my native language. Help me get the car fast. Thank you a lot.

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DealerRater Aug 13, 2023

Good service in helping me purchase a new vehicle. A straightforward process all around, thanks.

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DealerRater Aug 11, 2023

Everyone is very knowledgble. Explained everything I needed to know. They are very professional. Gave me good deal hehe

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DealerRater Aug 10, 2023

We are pleased about our purchase of our car at Freeway Mazda. Peter Herbert was very accommodating, honest on prices. Also Vivek was very nice.

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DealerRater Aug 10, 2023

It's the first time we ran across an honest dealer, Peter is quite straight forward and reasonable gentleman. Should we also mention Tracey, Eric Tham and Vivek , quite a great team you have there.

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DealerRater Aug 8, 2023

Love the way Fred and I were treated regarding our CX9. Thanks to Darren for the explanation. Were very happy with reception to getting our insurance for our brand new CX5. We love our Signature Turbo, the fact that it is red, even more so, the interior is tops. The vehicle is a learning curve, a lot of computerized features that were not present in our 2010 CX9. Thank you to Peter Herbert and Tommy Li for your professionalism. Thank you to Eric in the smooth transition with all aspects of the purchase of the CX5. This has been an exciting ...

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DealerRater Aug 7, 2023

Great customer service? Honest… transparent…, very helpful in making decisions. Not shady like some other dealerships in Surrey….

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DealerRater Aug 5, 2023

This is my first dealer in surrey, they provided good service and you can trust it.

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DealerRater Aug 1, 2023

I’ve been a frequent customer of Freeway Mazda and they always make the process very easy and go the extra distance to make sure everything goes smoothly. I’m happy to be a client here and will always recommend them.

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DealerRater Jul 31, 2023

Pleased with the overall experience. Friendly and knowledgeable staff all throughout the process. Will gladly recommend to others.

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DealerRater Jul 30, 2023

Excellent Service! All the staff are very nice,and have the patient to explain all the thing to you.

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DealerRater Jul 28, 2023

I’ve purchased many cars over the years and recently. I would definitely recommend Freeway Mazda Surrey to a family and friends. For sure I will go back here again because of the excellent customer service… Good job to all of you!

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DealerRater Jul 28, 2023

I had a great experience with this dealership! They were helpful, patient, and answered all of my questions. Would definitely recommend!

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DealerRater Jul 28, 2023

The stuff is always willing to answer all my questions, regardless if I intend to purchase a car or not. I also find their deals fair!

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DealerRater Jul 27, 2023

This was the second car I have bought from Freeway Mazda , the staff are friendly and polite. They went the extra distance to help me make my purchase.....THANK YOU for everything.

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DealerRater Jul 26, 2023

Easy to deal, very professional and very accommodating. They always give me an update and very honest on prices. I've been to other Mazda dealership ( where I bought my previous vehicles ) I can say that Freeway Mazda hands down is the best out there.

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DealerRater Jul 25, 2023

They were very easy to deal with and professional in the entire process of my vehicle purchase.

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DealerRater Jul 23, 2023

Freeway Mazda has been a wonderful experience for purchasing my vehicle, the minute I stepped in there I was welcomed by a warm and professional atmosphere, all my questions were answered and they took the time to make me feel comfortable, everything was upfront, the care they took to make sure I was totally happy, this location should be commended for putting the client first.

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DealerRater Jul 22, 2023

great service and very happy with our new mazda! gave us time to decide and no pressure!

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