Schedule Mazda Service Appointment in Surrey, BC

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DealerRater Feb 7, 2023

Always get great service from this dealership’s service department..always listen to any issues I may be having and deal with it in a timely fashion and keep me informed of whatever needs to be done..very happy with the service

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DealerRater Feb 5, 2023

Very kind staff and engaging with costumers actively. All the explanations of my vehicle before driving has been really helpful.

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DealerRater Feb 5, 2023

When we brought our CX-5 in for the dead battery issue , Lee and his team took care of things and addressed a few extra items I mentioned. Prompt and courteous service all around. They also provided me with a Courtesy car which helped a lot.

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DealerRater Feb 5, 2023

Friendly and accommodating staff will work to get what you need done in a timely matter

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DealerRater Feb 4, 2023

Outstanding customer service and genuine service and care about the cars snd their people! Thanks for the “Experience” Our son loves this well looked after, 2013 Audi A4. We will definitely refer to others in The future. Thank you Tommy & Peter for your service!

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DealerRater Feb 4, 2023

This dealership is all about convenience. Having my vehicle serviced is a hassle free and pleasant experience indeed.

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DealerRater Feb 3, 2023

I won’t take my Mazda anywhere else even other Mazda dealers. Freeway Mazda is though and give you a video as they do your inspection.

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DealerRater Feb 3, 2023

We were very pleased with the sales service we received at Freeway Mazda. Tracey was great to deal with and was extremely helpful and friendly.

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DealerRater Feb 2, 2023

A very easy used car buying experience. Everybody I encountered was helpful and friendly. The car was as advertised, and all required repairs were completed prior to the sale.

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DealerRater Feb 2, 2023

Had my service appointment here. Extremely pleased with the scheduling process and the staff. They shared a video of the assessment made by the technician - this was super cool and helpful. Fairly priced as well. Highly recommend

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DealerRater Feb 1, 2023

The staff were all very friendly and informative and treated us very well. Overall was a very pleasing purchase experience

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DealerRater Feb 1, 2023

Service received is always prompt, courteous and efficient. Car was in and out in one hour.

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DealerRater Feb 1, 2023

The dealership was clean and orderly. The service customer advisor was very professional and explained the work to be done to my SUV. I received timely updates via my mobile concerning my vehicle status. When I picked up the SUV the bill was explained to me. I also found the video taken of my vehicle very helpful. It instilled in me a sense of trust in the Mazda brand. Thank you

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DealerRater Feb 1, 2023

THANKS FOR EVERYTHING ALL THE STAFF IS VERY GOOD TERRY, PETER TRACEY, SHAHEER, AND FUI

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DealerRater Jan 31, 2023

The experience was amazing I have never seen such great people that totally made me feel welcomed and my friend to I appreciated them all no pressure great service I would recommend them ver highly .

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DealerRater Jan 31, 2023

I have nothing but a positive professional experience each and every time I go to this dealership

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DealerRater Jan 31, 2023

Excellent, super professional and friendly experience buying a vehicle here. They made it easy and pleasant. I would highly recommend this dealership.

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DealerRater Jan 30, 2023

Excellent, quick service. Needed a new battery, "bring it in" and 15 minutes later it was done. Saved the day.

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DealerRater Jan 30, 2023

Positive environment, kind, smiling faces, and for most, all my needs met 🤗 I recommend this dealership if you want to purchase a car, or need a medical service !

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DealerRater Jan 29, 2023

Really felt comfortable here and never felt pushed. Very warm and welcoming environment. Really enjoyed my experience here and would definitely recommend to others.

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DealerRater Jan 27, 2023

Where do I start? I got into a bit of an accident with my vehicle during the winter snowstorm that hit Vancouver. I went into the dealer and Bryan took care of my whole repair job from start to finish the communication was absolutely stellar. I now have my car back and it is driving smoother than ever and that is all thanks to the mechanics that worked on my vehicle and Byran's efforts and hard work as well as the constant follow-up and excellent communication. I am very impressed by the work, even though the job wasn't ...

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DealerRater Jan 26, 2023

Every service visit is a good experience. The staff and my service rep I’m particular are friendly, attentive, helpful, knowledgeable and reliable.

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DealerRater Jan 26, 2023

The sales team did went above and beyond to get me the car that I wanted and made sure that I was fully confident in my vehicle purchase before leaving the lot! Would recommend this dealership to anyone wanting a new car. They are amazing.

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DealerRater Jan 25, 2023

These are the best people around to make sure your Mazda still goes zoom zoom

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DealerRater Jan 25, 2023

Professional trusted service good prompt courteous fair price good mechanics explained problems good diagnosis great

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DealerRater Jan 25, 2023

was blown by the service from this dealership. Nice good people from front desk to the back who serviced my car.

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DealerRater Jan 24, 2023

Pleasant waiting room with coffee. Open ,clean and bright so I dont mind waiting. Staff are informed, efficient and services areconsistent.

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DealerRater Jan 23, 2023

Excellent service in Freeway Mazda, would highly recommend to others. Happy with my new vehicle.

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DealerRater Jan 22, 2023

Truly amazing service from Peter Herbert, Freeway's General Sales Manager. Although the deal never happened — I was trying to import one of their used cars into the US — Peter was exceptionally kind, thorough, and helpful throughout the process. I can't say enough good things about the quality of service I received from Freeway, and only wish that problems that were entirely at my end didn't permit the sale to happen.

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DealerRater Jan 22, 2023

Pleasant service staff that answers all questions. Some places you can tell the staff doesn’t like their jobs

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DealerRater Jan 19, 2023

Service staff are always pleasant to deal with. Keep you informed about your vehicle from 1st point of contact.

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DealerRater Jan 19, 2023

Always professional and helpful service. Good customer service and people who listen to your input.

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DealerRater Jan 17, 2023

They were very friendly and helpful. I appreciated that they were not pushy and spent time showing me the features of the car, and also that they provider a tester and trusted me to take it out on my own.

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DealerRater Jan 17, 2023

I'm very happy bringing my new car for servicing at this dealership. Great friendly staff!

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DealerRater Jan 17, 2023

My family went to Mazda Freeway to get a new car and we were greeted with a warm welcome by all the staff. They were so helpful, friendly and guided us through our new car. We were so happy with our experience there 🙂

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DealerRater Jan 17, 2023

Great dealership to work with. Very professional and communicative. We have purchased three vehicles from them and wouldn't hesitate to recommend them!

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DealerRater Jan 15, 2023

Excellent sales and support services in Freeway Mazda, easy to communicate with. Willing to help and provide what I need throughout the entire purchasing process.

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DealerRater Jan 15, 2023

04. I had a great experience at Freeway Mazda. Found the exact car I wanted, with excellent customer service and attention-to-detail. I highly recommend this dealership.

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DealerRater Jan 14, 2023

Best customer service I've received from a Mazda dealership in the lower mainland! Won't go anywhere else. Honest, friendly, informative without making me feel like I'm getting ripped off. Video of service to my vehicle is so appreciated!! If you need to trust a dealership on their word, this is the place to go.

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DealerRater Jan 14, 2023

Wow ! From the moment I first pulled up - till I drove away in a newly purchased vehicle- these folks went above and beyond. They were patient and answered all of my questions in a professional and respectful manner. I feel confident that this was the right place for me to conduct business. Great coffee as well!

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DealerRater Jan 13, 2023

Great experience right from getting the quote till delivery. The sales staff was transparent and apprised me in every stage of the process. Delivery experience was also very smooth and staff is super friendly to help you with whatever you need.

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DealerRater Jan 13, 2023

It’s a very kind and friendly dealership. They gave me a lot of information about vehicles.

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DealerRater Jan 13, 2023

Excellent service, nothing like I've experienced before with other car companies... They always even check in to see how my car is.

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DealerRater Jan 9, 2023

I had a great experience with Freeway Mazda, the staff was I touch all the time and Peter was directly communicating and giving all the updates to customers.

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DealerRater Jan 8, 2023

Traded in my truck and bought a new car at Freeway Mazda. We had a very good experience with sales people, and we will come back for my wife's new car in the future.

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DealerRater Jan 7, 2023

Our experience with Freeway Mazda has been exceptional. From sales to service has been supportive and easy.

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DealerRater Jan 5, 2023

Freeway dealt quickly, fairly and professionally with us when we needed a new car quickly. There was no gamesmanship, no endless rounds of dickering over trade-in value (a very fair appraisal and guaranteed price) and reasonable pricing with no "extras." Peter and Tracey were a pleasure to deal with and that's not something that's always been the case in my experience.

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DealerRater Jan 5, 2023

I recently purchased a car from Peter, Terry, Tommy, and Fui and I couldn't be happier with my experience. From the moment I walked into the dealership, I was greeted with a warm welcome by all of the sales staff. Terry and Tommy were my salespersons and they were incredibly knowledgeable about all of the different models and features of the cars. They took the time to listen to my needs and helped me find the perfect car for my budget and lifestyle. Fui, the financing manager, was also a pleasure to work with. She helped me understand all ...

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DealerRater Jan 4, 2023

Great service. Was sent texts with service updates including a video of the service inspection while I waited. Excellent service - reasonable pricing.

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DealerRater Jan 4, 2023

Very professional, service done in the time that was quoted. I appreciated that very much.

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DealerRater Jan 4, 2023

This is our second service with Freeway Mazda and we will surly be back for more. Staff are very Helpful.

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DealerRater Jan 2, 2023

Bryan is helpful, great and amazing at his job. I specially travel from victoria to get my service done.

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DealerRater Dec 31, 2022

Freeway Mazda, as always, provided outstanding service. The technical details about the service have been very well explained by the customer advisor. A short video of the vehicle inspection process demonstrates how professional the technicians are and the degree of quality that customers expect. Thank you, Freeway Mazda, for ensuring that my car is roadworthy.

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DealerRater Dec 31, 2022

Service was fabulous. The staff are great and vehicle completed on time. I am kept updated as to any issues with my vehicle

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DealerRater Dec 31, 2022

I'm visiting this dealership since 2005. I always had an excellent experience with them. Thank you

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DealerRater Dec 30, 2022

Great communication and service. All the employees I’ve spoken with have been professional and go above and beyond.

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DealerRater Dec 22, 2022

The people are very accommodating. They are awesome and they did a good job of fixing my car. Thank you very much and God bless to the Team.

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DealerRater Dec 21, 2022

They are always friendly and put your safety first, pretty much on time and don't try to over sell you.

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DealerRater Dec 21, 2022

replaced and AC belt and #3 engine mount which was outside of what I was going to service for and got the car back earlier than expected

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DealerRater Dec 19, 2022

Everything was very organized and the people I dealt with were friendly which helped me trust that my car was getting the best work done possible.

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DealerRater Dec 18, 2022

This was a great experience. They were honest, friendly, and made me feel so comfortable. I left there very happy

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DealerRater Dec 17, 2022

They worked very hard to get be the best deal possible on a new 2023 Mazda CX9 Signature. Staff was very helpful, cheery, and very enthusiastic to put a big smile on my face. Freeway Mazda is the best!

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DealerRater Dec 17, 2022

Excellent service from the team. I did the lease buyout today and the process was smooth and done professionally.

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DealerRater Dec 16, 2022

Helpful, efficient and thorough. Staff are courteous and friendly. Do their best to minimize any repair issues.

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DealerRater Dec 16, 2022

Excellent Service. Was very impressed how they accommodated my needs on very short notice. Kept me informed through the entire repair. Thank you

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DealerRater Dec 16, 2022

Great service ! Nice to see a familiar face (Peter) since buying my car from them 22 moths ago . Nice waiting area for when I get my snowies reversed. And impressed to find that there will be no charge. Thx !

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DealerRater Dec 14, 2022

Darren is really good. So pleasant to deal with him at the Service Department. He really do an extra mile of service. Will offer free ride to avoid waiting at the shop, so you can do errands while your car in the shop.keep up the good work. Will always come back here

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DealerRater Dec 14, 2022

Great customer services, very nice supper fast , . I alway happy with them service . Thank you very much

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DealerRater Dec 13, 2022

provide excellent service quick and efficient, but the car wash was moved to another location. I will recommend to friends the Freeway Mazda for their new or future car to buy.

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DealerRater Dec 13, 2022

Freeway Mazda provided excellent service keeping me well informed on the progress of my service

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DealerRater Dec 12, 2022

Experience, professionalism combined with nice and amazing people who always asking you if you need something.

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DealerRater Dec 11, 2022

Today we brought home our fourth Mazda from Freeway. As usually they did not disappoint. We had waited six months for our CX-30 to arrive but it was as pleasant a six month wait as it could possibly be. Tracy was our sales rep on the previous purchase of a Mazda 3 and she greeted when we went in for maintenance work like we were old friends even though she didn't expect to sell us a car. Since that day, she and Peter were wonderful over the somewhat rocky road to bringing home our CX-30. Peter kept us constantly in ...

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DealerRater Dec 11, 2022

Brought my car in for engine compression test. The staff are resourceful and amiable and they send me a video of the technician working on the car: top tier Customer Service and Systems.

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DealerRater Dec 11, 2022

Artika was amazing she too very good care of me when I was there. She was very helpful and kind. Eric was also very helpful in the process. Thanks to both of them, I’m very happy with the car. Noah in service is also very helpful.

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DealerRater Dec 9, 2022

The service department are amazing. The work I needed was done quickly and efficiently. Service reps were great friendly and always had a smile.

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DealerRater Dec 9, 2022

This dealership gives a new meaning to 100% customer satisfaction. They truly are the best!

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DealerRater Dec 9, 2022

Service desk employees are always kind and efficient - thank you. Always address me by name

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DealerRater Dec 7, 2022

This dealership is one the best I have ever been to the staff is great Peter and Eric helped me a lot and I Highly Recommend them and this dealership They go Above and beyond to Meet your needs

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DealerRater Dec 7, 2022

Great dealership brought 3 Mazdas off them. No problems Great service and hassle free car sales

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DealerRater Dec 6, 2022

Very helpful and friendly staff. Excellent workmanship and very professional. I would recommend you to check out this dealership.

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DealerRater Dec 5, 2022

when it is time to buy a car or to jump to a new model it is difficult to know what is best for our economy, usefulness, that it covers the needs and most importantly that it is within our budget with the help of the sellers and of His knowledge helped me choose the car that suits each of my needs, always in a courteous and friendly manner, showing me the options and never pushing to finalize a sale where the least benefited was me, Mazda Freeway. transparency and support that they give you during the purchase and after ...

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DealerRater Dec 5, 2022

All the staffs are very friendly and provide the best customer service to all customers.

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DealerRater Dec 4, 2022

Excellent Service before and after sales. No hidden fees or Mark Up. Carfax report and car inspection completed and they even help to take care of the recall.

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DealerRater Dec 4, 2022

I have a great experience at your dealership especially to Noah, He always updated me the status of my car while I’m watching World Cup and your selection of coffee is awesome!Noah explain to me in details everything about the repair and told me to call after 2 days.Thank you so much.

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DealerRater Dec 4, 2022

My experience was amazing. Tracey listened to everything I said and provided me with appropriate expectations given the current car market. I had three options on the lot and chose the car I purchased in under 20 minutes. I was very lucky to find something so quickly that met my needs. Tracey was efficient and fun to work with.

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DealerRater Dec 4, 2022

Dave Meyerink was great. Also Eric was great in completing all the paperwork as well as Lelanni who did our insurance. Also the greatest compliments to Artika for explaining the many options and controls in our newly acquired 2017 CX-5. I love driving it.

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DealerRater Dec 3, 2022

Peter and Artika helped me find a car for 2 months after my total loss of my last car. They helped find the perfect used car for me at am amazing price!

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DealerRater Dec 1, 2022

I have been dealing with Freeway Mazda for over 15 years and have always trusted their service. Trust is such an important part of getting your car serviced. The service department is always professional, friendly and explains any work done in a way I can understand. The car always works when I leave so I'm happy with the work. Thank you for your years of help.

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DealerRater Dec 1, 2022

So far I haven’t had any issues respectful service, thank you see you again

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DealerRater Nov 30, 2022

I am happy with the dealership and have stayed with them even though we moved half an hour away. Thanks to Brian from Service for having our SUV's light fixed even though the repair would require an appointment. But he squeezed me in. Otherwise, we will have to wait for a Dec 5 appointment which would limit our driving at night.

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DealerRater Nov 30, 2022

Always great service and attention to detail. I highly recommend this store for all things Mazda or any other brand.

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DealerRater Nov 30, 2022

I was heavily in need of a new vehicle and missed the boat on a 2023 Toyota Cross when I came across a 81K km 2017 Rav4 at Freeway Mazda. It was very similar in build, engine size and safety features to the vehicle I was seeking so I decided to stop by. Peter greeted me at the door and introduced me Terry Cai who helped me with the sale. They are an old school dealership with someone always ready to help and amenities while you wait. They understood my concern about buying a used car that wasn't certified but they ...

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DealerRater Nov 29, 2022

Great follow up from sales rep. Awesome Management team I walked out as a happy customer.

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DealerRater Nov 28, 2022

I’m very please to service staff. Every thing are all checked to my expectations: Good job.

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DealerRater Nov 27, 2022

The service was very good and my car was finished on time. Thank you for your service.

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DealerRater Nov 27, 2022

As always, very helpful & excellent customer service. Thanks again to Peter, Edward, Bryan & Lee - service on the car last Friday was quick. Everyone in Freeway is so knowledgeable!

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DealerRater Nov 27, 2022

Simplicity is the key for every purchase, trust and honesty is the key for every relationship. That's exactly the words I will use to describe this dealership and above all the familial atmosphere we always feel by the wonderful staff. Definitely, people like you makes our world a way better.

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Cars Aug 29, 2022

Just purchased my 2nd car from this dealership. Peter and his team are first class all the way. I'm 7 hours away in the Kootenays of BC and was kept in the loop from my CX9 order in May all the way to delivery mid August. Peter and Tracey took care of every detail and always made me feel as if I was their only customer... And this is a 'busy' dealership! That says enough on its own. I love my new ride and Freeway Mazda made the experience exciting and fun.

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Cars Aug 6, 2022

The service ambassador is very accommodating and has a very good reputation when dealing with the costumer like me. Very friendly and explain everything that has been done to my car.