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My first new car purchase was from Freeway Mazda eight years ago, and with my needs for a second vehicle I did some research and went there again with a CX-3 in mind as my first experience was a positive one. I scheduled an appointment with Tracey and on my way in I realized I was going to be a little late. I called Tracey and she was pleasantly understanding and told me she'd see me when I showed up. When I met her at the dealership she had her mask on and asked me to disinfect my hands ...
I was surprised at how quickly everything went at Freeway Mazda. James was a great salesman and answered all my questions politely. Fui as the Finance manager provided all the information needed as well and it all went smoothly. I highly recommend this dealership to anyone.
Very professional people and knowledgeable, friendly atmosphere, took the time to answer to all my questions. The sales manager, Peter, and Tyler, the agent, were very helpful which made it easier to do bussines with and to close the deal.
Everything was smoothly done, cordial and professional. The deal was concluded with my full satisfaction. Preparation and delivery of the vehicle done within short period.
Very happy customer. Tracey and Peter provided top-notch customer service. They were super friendly and informative. Tracey showed us the perfect car that fit our budget requirements and fulfilled our needs. Peter went above and beyond to consider our situation and to give us a good price for the vehicle. We had been to other dealerships and the automall and were told that we would not find the kind of vehicle we were looking for, but as soon as we came to Freeway Mazda we were presented with several options. An all around wonderful dealership and wonderful team. Very stress-free ...
We got our 2nd car from Freeway Mazda. Very helpful and friendly staff! They gave great deal on the car and the process was smooth from start to finish.
Thank you once again freeway mazda for my purchase. First the mazda 3 that was so incredibly good to me in the years and now I can look forward to all the amazing features in our new CX5. I've had it for two days so far and I'm beyond impressed.
Great staff , very friendly and helpful. We felt very comfortable and safe as there was a “cleaning” person on site and areas were cleaned through out the day
Very friendly and professional service. They also gave me a great deal on my Mazda 3! I love my Mazda!! Great Car, Great Deal, Great Dealership. I will be recommending them to everyone. Zoom Zoom..
Very professional run business. Tracey Churchill friendly was easy to deal with. Her review of the features with the new car was compete. The finance office was quick and efficient. Leilani, Insurance Account Manager on site was also very helpful with switching insurance from one car to the new car.
Very welcoming environment, felt safe because of the many safety precautions. The staff are very friendly and helpful, easy to talk to, answered all of our questions
This was the first dealer I went to for a car. Alison Linden introduced me to my first car who I fell in love with right away. She guided me every step of the way and helped me soo much that none of the other dealers would have done that. She exceeded my expectation in terms of customer service at Freeway Mazda. Peter Herbert is an amazing manager for Freeway Mazda. He is really considerate towards everyone. There was an incident where I nodded at him while he was on his chair. He ran towards me and asked if I ...
Great car purchasing experience!! We found exactly what we were looking for, the price was great, and the service was professional, friendly, and honest. Freeway Mazda is a great place to do business with. Thank you Tracey and Peter.
Thank You for your business! Peter Herbert and Tyler Airey do the best service in Freeway Mazda, Surrey BC . !! They given me more from i was expecting for!! Thanks for everything !! Jordan
We had a great experience at Freeway Mazda. We bought second vehicle from them. Allison and Peter tried their best to understand our needs and helped in choosing the best! Allison worked with us very patiently when we were not sure. Positive experience! Great service!
Very friendly and efficient. I appreciate the quick responses, and I felt very confident in Tracey and the rest of the staff at Freeway Mazda.
Great service...The Sales Manager/agent is very nice, .makes customer feels satisfied , listened what’s best and offers options to meet customers like/preferences
I like my car. I enjoyed the dealers service. I hope in future I feel the same way and they make me satisfied like today. Cheers!
What a pleasant experience the sales personnel were polite , kind , helpful, informative and importantly not pushy. I am not too interested in vehicles as my husband but the certainly made this day pleasant
Peter is great and very friendly. He helped me and made me so comfortable with everything. I hope everything goes good and I’ll recommend my friends too
Bought our 2021 mazda3 from Freeway Mazda. We have been leasing for 7; years and finally decided we would buy. Family and friends discount helped swing our decision. Sales person (Tommy) and manager (Peter) were very helpful. Felt they had my back when I had trouble with the nav system. Overalll experience has been positive. Good service. Always gave me a lift to/from work while car was serviced. It was always nice to have my car back well tuned, cleaned and shiny. That is until until covid hit which is understandable. Looking forward to having my car washes again. And a ...
Freeway Mazda is professional and attentive. Allison and Peter were understanding, listened to my needs and helped me stay within my budget. They were patient and I never felt rushed during the process.
Freeway Mazda made is a pleasurer to buy a vehicle from. They where very helpful and very knowledgeable about the vehicle. They helped thought-out the entire buying process. Overall best buying experience I have had buying a vehicle.
I went shopping around for a new car and visited 5 different dealerships. This Mazda dealership had the best customer service out of all of them. The Mazda 3 had the most feature out of all the cars I visited for a base model car and it had the lowest price. Overall fantastic experience
We are happy we stopped at Freeway Mazda during our search for our next vehicle. The staff was excellent and looked after our whole family. I would highly recommend others to go checkout this dealership for your next vehicle purchase.
The folks at freeway mazda are wonderful. They are personable, friendly and always make you feel welcome. I throughly enjoyed my time with Allison and our test drive. Peter was great as well. He did what he could to find me the best deal possible within my budget and I am very appreciative for their time and efforts.
Glad I went to Freeway for my new car purchase. Super friendly staff who went the extra mile to help me find the car I wanted. Couldnt be happier
We were very happy with our experience at Freeway Mazda. The Brand Ambassadors and the Brand Manager were very pleasant, helpful and easy to deal with. They made our purchase very comfortable and there was no pressure like we encountered at other dealerships during our search for a vehicle. Much appreciated John and Sue Scott
My overall walking nowMyself and my son purchased a vehicle and I purchased a vehicle great friendly staff easy to get along with No pressure I’d recommend them to anybody thank you
Thanks to Arnie, I had a great experience buying my new CX-30! Arnie's service was certainly the best out of all Mazda branches I visited. If you are looking to buy Mazda, the Freeway Mazda & Arnie are the way to go!
I had a really great experience buying my CX-5. I wanted to drive bunch of cars so they let me drive 4 different ones. Also, briefly explained price details about two of the cars I was interested in. So, looking at the numbers it was quite easy to make my decision. Sales person Tracey did a very good job explaining car features and they were also able to accommodate my previous car loan into new one. Finance team member Fui was also very knowledgeable and she explained me what kind of warranty or protection plan will work better for me. Last ...
The whole process has been painless with the help of Peter and Alison and Eric. I have been purchasing my Mazdas at Freeway Mazda since 2010.
We had a great experience buying our new vehicle. Our sales person, Allison, was amazing . She spent a lot of time in helping us find a vehicle that met our needs. Once we decided on the vehicle that we wanted, she thoroughly explained everything about it. She was great and I would definitely recommend her to my family and friends.
Awesome to deal with, sticking to there word and delivery of a good product and service in the end. I would recommend them to any one look to buy.
It was a pleasure dealing with Tracey and Peter. I loved the experience at Freeway Mazda, the whole process was very smooth and not stressful at all.
Tommy and Peter at FeeewayMazda made my purchase and whole experience very enjoyable. I would highly recommend them, they’re friendly and professional. Thank you.
Service was impeccable, courteous, friendly and best of all not pushy or over selling. Informative about the vehicle I was looking for and let me take my time. Was the best car buying experience I’ve had so far.
Wonderful experience. Tyler, Eric and the other staff at Freeway Mazda made easy work of purchasing a pre-owned car. From the moment I called, Tyler was knowledgeable and straight-forward. The vehicle I purchased was fairly priced and hey gave me good value for my trade-in. Eric Tham in finance was friendly and quick to process my financing application. I came over from Victoria, they had everything ready to go on arrival and had me out in time to catch the ferry I wanted back home. I really felt my time was respected, which is refreshing from a car dealership. They ...
Freeway Mazda, exceptional dealership sales staff. Allison is very professional and accommodating. She is honest and patient taking the time to provide accurate information showing us the CX9. During our decision making she didn’t pressure us to make a decision. All in all we had a fantastic experience shopping at Freeway and highly recommend visiting them!
've recently purchased a Mazda 3 sedan from Freeway Mazda and I must say that the overall experience was great and enjoyable. Tracey Churchill was our sales person and did a fantastic job. Initially, there was some issues in finding a certain model in inventory and getting the bank’s approval but in the end, Tracy and the staff were able to get this resolved. Not only did she attend to my issue, she went above and beyond her duty to find out different options to provide convenience and give us the best deal. Im in love with my new purchase. ...
Great friendly staff! Lots of information was given to help me make my decision, but nothing was high pressure. My "new-to-me" car was presented to me in pristine condition. I am very happy with my 2017 Mazda CX3
This was my first time purchasing a car which can easily be an overwhelming process. I could not recommend Alison Linden enough as she made the process smooth and easy. I was looking at many dealerships and always compared the service back to Freeway Mazda. Alison was very transparent with everything making everything more clear in comparison to other dealers who would not talk to us unless we were in person which is quite hard for the normal working adult to just come in. I can't thank Alison enough for the service and process in purchasing my first car.
Bought a brand new vehicle. Had a little hiccup with my old car payment coming out even though I had traded the car in but the mistake was taken care of and I’m pleased with the overall experience.
First Car buying experience through a dealership and they set the bar high! Came in to look at a Honda Civic in their used inventory, Jake was our sales rep and he was wonderful from the beginning, I never felt pressured into anything. We met the manager Peter the moment we walked in and he made a point to come say hi every time we were there. I had a few minor concerns on the vehicle which they made sure to rectify before I received the car, they were also very transparent about their costs on the vehicle and the ...
I was looking for a Mazda CX-9 and although we ended up changing our minds on the vehicle, the experience we had with Alison Linden was honestly the best car buying experience we have had so far. She was very patient with us and did not overcall or over-push us into buying something. Would definitely recommend dealing with Alison for any Mazda purchase. Even though our sale fell through due to other reasons, Freeway Mazda and Alison would definitely be our go-to person for buying a new or used Mazda.
The staff was excellent. I would highly recommend Alison as the salesperson. She was very helpful and not high pressure. She was great to work with.
I leased Mazda CX-30 from Freeway Mazda. I would recommend this dealership. Quick,easy and great customer service. Thank you for a good deal ,Tracey.
Team was super easy to work with. No BS, no hidden fees, fast turn around and true to their words. They told me what they could do and what they can't in terms of pricing. Very transparent.
Mr. Arnie is a nice and kind man. He explained everything to us and helped us to choose an appropriate car. Other staffs were friendly too.
If you want top notch customer service, Freeway Mazda is the best dealership. Peter and Allison were great to work with along with the business office. I would highly recommend this dealership to anyone looking to buy a vehicle.
I had a pleasant experience at Freeway Mazda. Tracey was awesome to deal with. She is very friendly and knowledgeable. I would recommend this dealership.
I leased Mazda CX-5 from Freeway Mazda and Tracey made sure that my buying experience goes smoothly. Freeway Mazda have good collection of all make/color of Mazda vehicle.
This is one of the best dealerships I have ever been too, just purchase our CX5 signature and the process was amazing! Will be definitely going back there again
If you're looking for a professional, honest and hassle-free, car sales person than go and see Tracey. She was amazing to work with.
Freeway Mazda was very accommodating with our needs and with what we were looking for. My mom and I were very with the service provided to us by everyone in Freeway Mazda, especially Alison. We're really happy with our new CX-3. Definitely recommend FM and Alison for your car needs!
The family grew and I needed something with more space. I traded in my 2016 Mazda3 Sport GS MT for a 2017 CX-9 GT. Arnie was great and showed us two models at the same price range. The process was almost too easy. They didn’t move much on price but they did offer much more than expected on trade-in value which helped tip me over the edge. This was my 3rd Mazda purchase from Freeway and I’ll probably continue to go back there. The service department is also excellent, I never feel like they are upselling or pulling any shenanigans ...
Freeway Mazda staff have always been very nice and easy to work with. We have enjoyed our experiences with both our Mazda CX-5 purchases.
The whole process from start to finish was pleasant. Very thorough flow of information regarding the vehicle and the financial obligations. Alison was very helpful and has touched based several times since delivery of my vehicle to ensure I'm happy with it
im very happy with my CX5 & Alison was awsome very nice & there to help a person she is awsome & no pressure on anything would deal with her again in a heart beat
I’m really happy with my CX 5, it’s everything we wanted. Our experience with Alison was great as she was pleasant and full of knowledge. We appreciated her no pressure approach.
Tracey Churchill is always a pleasure to work with. Quick and to the point, with excellent customer service. We've returned to Tracey for multiple purchases. Thanks Tracey
I’ve bought more than a few cars from Freeway Mazda, I always deal with Tracey Churchill for my new and used purchases because she knows her stuff and always works hard to get the deal done. It’s tough finding a good salesperson in the auto industry, I like the way she approaches sales, never seems like I’m being forced into the deal, no typical car sales techniques, just super honest and friendly...rare in this industry.
All Staff were very friendly, knowledgeable and patient. I had a great experience! I highly recommend Freeway Mazda for your next new or used vehicle purchase.
Tracey is an amazing salesperson! I’m always treated like a person and not an object to make a sale. The whole team works well together to make the experience great!
I dealt with Freeway Mazda recently when my daughter needed a new car. Our sales person, Tracey Churchill, was super helpful in our car search and was very patient with us as we asked a lot of questions. I would definitely recommend Tracey and Freeway Mazda to anyone looking for a car.
Best customer service. Friendly, affordable, and trustworthy. To me that meant everything.They went over every detail of the contract and explained everything to me and made sure I was comfortable with my decision. I travelled 6 hours to purchase my Mazda through them and would recommend them highly. Tracey Churchill, my sales rep was amazing.
Happy with the Mazda 3 I got from purchasing it to the service.There are top notch and would highly recommend them to anyone.I’ve sent a few people there because of the service I got !!Keep up on the great work Mazda
i was so impressed with the service that i received on my Mazda that i now take both my vehicles to Freeway for service even though one of them is a Toyota, they do an excellent job on both vehicles . i can not rate the Freeway team high enough.
Alison was wonderful to deal with. She worked to make the experience as easy as possible. We would recommend her to anyone wanting to buy a new vehicle. We love our new Mazda and would buy form there again if we were looking.
Allison was helpful, friendly and enthusiastic! I can tell she is passionate about her work and really values her customers. She helped me buy my first car, and as a new university graduate she helped me through the process immensely!
We showed up without an appointment at Freeway Mazda, with just a printout from a web listing for a used vehicle. It didn't take long before Alison Linden approached with such a warm, welcoming manner. Listening carefully to us--never pushing or presuming--Alison attended to all our questions and with her understanding of the vehicle (wasn't even a Mazda) we quickly became confident to trust her through the entire decision-making process. She kept herself available and unhurried (even though it was late in the day) and our appreciation for her only grew as we began to negotiate the details. ...
Alison helped me and my partner get a great deal on our Mazda CX-5. We had seen this particular car online, knew what we wanted, this was a very quick easy transaction. No hassle. Awesome customer service and Alison was very friendly and pleasant to deal with. Highly recommend. Drove away happy !
My husband and I were extremely pleased with the experience from the dealership staff at Freeway Mazda. Alison, Arnie and Eric are very professional and took the time with us that we needed to make this purchase of a brand new car. Our son also has had great experience with the dealership and on his recommendation we made the right decision to come in. We couldn't be more pleased with the Mazda CX 30. Thank you so much.
The dealership has great selection, and is helpful in helping find the vehicle that I want. Even if they do not have the specific vehicle in their lot, they will go out of their way to find the one that matches my interests.
Alison, eric and freeway mazda provide the best customer service I have experienced from a car dealership. Their service is very transparent, trustworthy and welcoming . Highly recommend and appreciate the hard work they do to make customer experience better.
Tommy is knowledgeable and provided me full details of vehicle. It was a remarkable experience to have purchased my new Mazda 3 from a great dealer.
I have been a Freeway Mazda customer since 2010. On Nov.17, 2020, I purchased my 4th Mazda 3, and this time I got the 2021 fully loaded AWD GT. Brand Ambassador Alison Linden made sure that my requirements are met. She was with me throughout the process; from selecting the model to the signing of all the paperworks which made the whole experience a breeze.
We purchased my son's first vehicle here from Alison. I have to say this was a very smooth experience. I have purchased vehicles from other dealerships for myself and did not receive the same level of knowledge and over and above service before. The attention to detail was impeccable. I highly, highly recommend Alison to anyone who is looking for a vehicle. You won't be disappointed.
Bought my second car at the same dealership with Tommy. He takes the time to listen and understand my needs and caters to that. Very happy with my purchase!
I recently purchased a CX5 from Freeway Mazda and can't say enough in their praise. From the moment I walked in the door I felt welcome and appreciated. Alison was very knowledgeable and friendly, making me feel at ease (buying a car can be stressful!). She explained the cars features thoroughly and patiently to me, which was so important as I was coming from an older car which did not have all the tech the new cars have. The whole experience was positive and I love my new car. Thank you to the team at Freeway Mazda.
Had a great dealership experience from start to finish. They weren’t pushy regarding upgrading to a higher model or signing up for additional services. Arnie was great in explaining and setting everything up. Would highly recommend this dealership.
Awesome customer service every time. Been a customer since 2007! Tracey and Tommy were wonderful to deal with. This is a fantastic dealership! Even the service department is great as well! I recommend Freeway Mazda to buy or service your car!!
Arnie was an amazing person, passionate, helpful I give him five stars for the service, if you have any problem with the car he’ll help you asap,
Doing business @ Freeway Mazda with Tommy & Eric is as easy as it comes, they take all of the stress that can happen out of the equation, both gentlemen were very courteous, professional & knowledgable. I would highly recommend Freeway Mazda to anybody in the market for a vehicle.
Tracey was great to deal with, very pleasant and accommodating, no pressure involved and she went out of her way to make sure I was happy with my purchase of a Mazda CX5. The service department was very helpful as well, and answered my concerns. Great dealership.
Good experience at the store....... Happy to visit this store..... The customer service of tommy li was amazing and friendly . Five star Thanks a lot
Tommy was absolutely amazing! As soon as we arrived, Tommy was the first person to greet us at the door. He was very warm and enthusiastic. He listened to what we wanted in a car and used his extensive knowledge to narrow down which car would be good for us. As a couple buying our first new car, we didn’t know very much about what we really wanted and Tommy remained patient throughout the process. We never felt like he got angry or aggressive towards us. He also made us laugh a lot and helped lighten up a process ...
Tommy and Eric made the purchase as easy as possible for me. They really went out of their way to make sure I was happy and getting what I wanted in my new car and getting a great deal as well highly recommend both of them.
I am loving my new 2010 Ford Escape.. I came from Cranbrook BC to get it Thank you so much Tracey and the rest of the dealership it was an excellent experience to deal with everyone. 😊
One of the best dealership to work with. Worked with Arnie & Brian.. both are great guys and ready to help you. Thanks Freeway Mazda for your help.
I was overwhelmed by the quality of service I received during my recent purchase at freeway Mazda. That includes Tommy II , the wonderful salesman and everyone else who helped me along the way. Leilani ,who helped set up the insurance was excellent. I could go on but I will just say you all smoothed out what could havebeen a stressful situation. I am very grateful.
Worked with Tommy Li on buying a new car and he was great. He answered all our questions whether it was in person or on the phone. He made it easy to make the decision to purchase the vehicle.
Great service!!! Made buying a used vehicle very easy. Was recommended by a friend and the customer service was excellent!! Would recommend to my friends and family.
I am from out of town by 7 hours. I recently traded in my 2007 CX-9 GT for a 2017 CX-9 Signature. I dealt with Tracey and Eric entirely by email right up to day of transaction. I was treated so professionally and with great care. I felt it was a big risk to make a deal 'online'. I couldn't be happier with the deal they gave me for my used car and the purchase of this preowned 'sparkling new' vehicle. Everything was exactly as stated. They emailed me a copy of the agreement ahead of time... So no surprises. Eric explained ...
On the recommendation of our son who bought a car at this dealership and has his cars serviced here because of the excellent service, we took his advice. We found Arnie and Allison to be very patient and understanding with us as we bought our brand new car. They provided us with excellent service explaining all the features and making sure we were completely comfortable with the car. They answered our questions directly and we found them very professional. We also would like to mention Eric who made the business purchase very enjoyable in fact contrary to the impression we ...
We could not be happier with our purchase and the service at Freeway Mazda. We worked with Arnie and he was great. He answered all of our questions whether we contacted him via phone or in person. He made the experience seamless and easy as possible. No pressure and very honest with us. Thank you, Arnie!
The salesman I worked with was Tyler Airey. He is relaxed and has a calm persona while also knowledgeable and wasn't pushy at all. Normally if they are in my face it turns me off from purchasing. In the end I left with a more expensive car simply because he worked with me, showed respect and was patient. Angela Reddy is also great in the financing department so I appreciate her knowledge and time as well
From the initial visit to discuss availability of the vehicle we preferred to the trade in discussions, all went well. The next day both my wife and I went into the dealership to negotiate price of vehicle and dealership had already anticipated this request.
Shout out to Arnie with great service and patience and our big thanks to him for helping us get a great car with no worries. The whole process was just so smooth and not stressful at all. Thanks for such great experience with Arnie and Freeway Mazda.
This dealership is outstanding when it comes to customer service and meeting with me when I went in to buy a new car. They didn't have the exact one on hand that I wanted but they found it fort me...in fact they upgraded me and gave me a great deal to boot. They weren't pushy in any way and respected my wishes as to what I wanted in a car. I am loving the new car and I thank you all at Freeway Mazda!
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